Warehouse Operations Survey Highlights Challenges and Trends in Logistics

In a comprehensive survey conducted in July 2025, the landscape of warehouse operations and logistics has been extensively analyzed, revealing a series of challenges and emerging trends that are shaping the future of the industry. The survey, known as the 2022 Warehouse/DC Operations Survey, highlights key issues such as labor shortages, automation, and supply chain disruptions. These findings offer a snapshot of the current conditions and the evolving priorities within the logistics sector.

Labor Shortages and Workforce Challenges

The survey underscores persistent labor shortages as a critical challenge for warehouse leaders. With 24% of logistics businesses reporting workforce shortages, it is clear that staffing remains a significant concern. The shortage of human capital is cited as the biggest crisis facing the industry, threatening overall performance and efficiency. The U.S. labor gap is projected to grow, further complicating recruitment and retention efforts.

Warehouse operations have been strained by these shortages, with the workforce doubling from 2015 to 2025, yet still struggling to meet demand. The survey indicates that 39% of respondents cite low pay as a contributing factor to staffing challenges, while 38% point to long working hours. Consequently, addressing staff shortages is ranked as the fourth biggest priority for businesses, with a notable 20% of the workforce comprised of temporary workers during peak periods.

Automation and Technology in Logistics

As labor availability issues persist, companies are increasingly turning to automation and technology solutions. Zebra Technologies and other entities are exploring robotics automation options to alleviate the pressure on human resources. The adoption of artificial intelligence (AI) and robotics is reshaping logistics operations, offering potential improvements in efficiency and productivity.

Despite these advancements, the survey reveals that supply chain technology is still falling short in some areas. This has prompted companies to refocus their efforts on automation and IT investments to enhance operational capabilities. However, only 16% of businesses currently prioritize adopting new technology, indicating room for growth in this area.

Impact of Rising Customer Expectations

The logistics sector is also grappling with rising customer expectations, which are impacting operations and efficiency. Tighter delivery windows, particularly in the e-commerce sphere, are placing additional pressure on warehouse leaders to improve performance. This demand for quicker and more reliable service is driving changes in logistics strategies and operations.

According to the survey, the average peak warehouse utilization stands at 85.6%, with 37% of respondents reporting over 95% utilization during peak times. This high level of utilization underscores the need for effective space management and operational efficiency to meet customer demands.

Market Volatility and Supply Chain Disruptions

The logistics industry is experiencing a period of significant volatility, with nonstop disruptions affecting supply chains globally. The survey highlights several factors contributing to this instability, including a decline in logistics growth observed in November, and reductions in intermodal volumes and truck tonnage reported around October and August, respectively.

European shippers anticipate disruptions to persist for another two years, emphasizing the need for adaptability and resilience within the sector. Companies are facing pressure to navigate these volatile market conditions and maintain operational continuity despite the challenges.

The Association for Supply Chain Management (ASCM) has identified the top 10 supply chain trends, providing valuable insights for businesses looking to adapt to the rapidly changing environment. These trends will be crucial for organizations aiming to mitigate the impact of disruptions and enhance their logistics operations.

In conclusion, the 2022 Warehouse/DC Operations Survey provides a detailed examination of the current challenges and trends in the logistics industry. Labor shortages, automation, customer expectations, and market volatility are all pivotal factors shaping the future of warehouse operations. As the industry continues to evolve, businesses must remain agile and responsive to these changes to thrive in a competitive landscape.