Uber Launches B2B Logistics and Metro Ticketing Services in Bengaluru

On December 10, 2025, Uber marked a significant expansion of its service offerings by launching B2B logistics and metro ticketing services in Bengaluru. The introduction of these services represents Uber's strategic diversification into new sectors, leveraging its platform to cater to both business logistics needs and public transportation ticketing.

Uber Direct: A New B2B Logistics Solution

The newly launched Uber Direct service is a B2B logistics offering designed to provide a standardized, reliable, and scalable delivery solution for enterprises in Bengaluru. This service distinguishes itself from Uber Courier by focusing on orders placed directly on the seller's app or website, eliminating direct consumer interaction until the point of delivery.

Uber Direct operates on the Open Network for Digital Commerce (ONDC), a network established in 2021 to enhance digital commerce across India. The service initially focuses on food deliveries but also holds the potential to extend into ecommerce, grocery, and pharmacy logistics. Currently, drivers using Uber Direct fulfill grocery deliveries for partners such as Zepto and KPN Farm Fresh, illustrating its integration with existing supply chains.

Metro Ticketing: Seamless Public Transport Access

In addition to its logistics services, Uber has also introduced a metro ticketing feature within its app, allowing users to purchase QR-based tickets for the Delhi Metro. This service is facilitated through a partnership with ONDC, enabling payments via the Unified Payments Interface (UPI), a widely used digital payment system in India.

This integration aims to streamline public transport access, offering a seamless experience for users by unifying fragmented elements of the logistics and transportation ecosystem. The QR ticketing service is not limited to the metro; it extends to buses as well, supporting multi-modal journeys and enhancing commuting convenience.

Partnerships and Technological Integration

Uber's partnerships play a critical role in these new services. The alliance with ONDC, a government-backed nonprofit, underscores Uber's commitment to expanding digital commerce and transportation solutions in India. The ONDC network serves as the backbone for both the logistics and metro ticketing services, providing a robust technological platform for Uber's new endeavors.

The introduction of Uber Courier XL for large packages further complements the logistics suite, catering to enterprises requiring transportation of bulkier items. By entering the B2B logistics market, Uber is not only diversifying its service portfolio but also contributing to the unification of a fragmented logistics ecosystem in India.

Impact and Future Prospects

With its foray into B2B logistics and metro ticketing, Uber is poised to significantly impact the sectors it enters. The integration of logistics services into the Uber app streamlines the process for businesses, potentially attracting a wide array of enterprise clients seeking efficient delivery solutions. Similarly, the metro ticketing feature aligns with ongoing efforts to digitalize public transportation access, promoting the use of public transit through enhanced convenience.

As Uber continues to innovate and expand its service offerings, the implications for both local businesses and commuters in Bengaluru and beyond could be substantial. The success of these services may prompt Uber to replicate this model in other cities, further embedding itself into the fabric of urban mobility and logistics.

Uber's strategic move into B2B logistics and metro ticketing in Bengaluru reflects its adaptive approach to market demands and its commitment to leveraging technology for streamlined service delivery.